Surgery Center Software – Manhattan Endoscopy is a stand-alone facility located on 5th Avenue in New York City that provides colonoscopies, lower GI and upper endoscopy services.
Common supply chain issues are amplified in areas where real estate is at a premium, as Jeffrey Singerman, a 30-year healthcare veteran, noted when he was brought in eight months ago as Manhattan Endoscopy’s director of operations.
Singerman witnessed those challenges first-hand. “Our two supply rooms are located in the basement of our high-rise. Storage space is expensive and the distance from the procedure rooms complicates logistics,” said Singerman. Gathering supplies and prepping for cases requires additional planning and manpower. “And instead of logging in the time to take supply inventory after the cases, the staff simply ordered them,” added Singerman. “They wanted to keep things running smoothly, which is commendable; we just needed a more efficient and cost effective way to accomplish that.”
“We knew our system was broken,” Singerman noted, “and working with Hybrent, we tackled key issues in addition to logistics, which included high costs for supplies and an inefficient ordering process. We knew that with the right partner we could address these challenges. And that’s exactly what we’ve done.”
Frontier Health, which handles Manhattan Endoscopy’s management functions, knew of Hybrent and recommended the solution to Singerman. In May 2016, the center began working with Hybrent and first addressed efficiency and ordering, which trickled down to resolve logistical challenges and drive down costs.
The Hybrent solution allows Singerman to order supplies based on productivity. For example, he knew how many patients walked through the door, and how many cold snares that Manhattan Endoscopy used in procedures. Hybrent has helped the center develop templates for the orders. Because of the templates, Manhattan Endoscopy now has a supply chain that flows seamlessly. Singerman always knows that the shipments will arrive twice weekly, and exactly how much product will be delivered. The twice weekly deliveries account for 75% to 80% of Singerman’s disposable medical supplies, which includes products like gloves and sterile water.
The rest of the products are ordered through Hybrent on demand. Manhattan Endoscopy doesn’t need certain supplies to be delivered twice per week, and the Hybrent solution allows Singerman to order those less-frequently used products, like isotopic alcohol, on demand, one week ahead of time.
“Managing our ordering this way, I may err on over-ordering slightly,” Singerman said, noting however that the center no longer has an overload of supplies that involve time and attention to manage, as well as require additional, costly storage space.
Since partnering with Hybrent in May, Manhattan Endoscopy has implemented an efficient ordering process, and lowered its supply costs considerably. Over a 90-day period, Singerman said the center experienced between an 8% to 9% decrease in supply costs.
“I’ve been able to get my supply costs down to the lowest point that they’ve been in a year,” he said. “And as a result, the profitability per procedure is higher than it’s ever been before.”
Singerman is also pleased that clinicians are now able to better focus on the job at hand—treating patients. “I’m a great believer that clinical people have to be clinical people,” said Singerman. “Not only does it makes financial sense for the center, it’s also a better use of their talent and expertise.”
Transitioning to Hybrent has been virtually seamless and Singerman lauds Hybrent’s intuitive and easy-to-use platform. “Simply put – there is no learning curve, it’s that simple of a system,” said Singerman. “And thanks to Hybrent, logistics are simpler, ordering is easier and costs are down. What more can I ask for?”